Helping Tallahassee Businesses Leverage Social Media

Posts Tagged ‘marketing’

Facebook: Fan Pages vs. Group Pages

Friday, June 12th, 2009

In March of 2009, Facebook made a few changes to the structure of their site impacting the differences between Fan Pages and Group Pages. The core change was how people can suggest or promote their pages. I hope this post helps to define when to use a Fan Page versus a Group Page.

FAN Pages:

Indexed by Google - Fan Pages are indexed by Google providing SEO benefits for any business looking to grow their digital footprint.

Adding Applications – Fan Pages allow the use of adding Applications or widgets that can enhance the user interaction with Fans and a Business. A complete list of applications can be found in the Facebook Application Directory.

Strategic Updates – Fan Page updates can be sent by age, gender and location by text with hyperlinks included.

Homepage Streaming Messages – Fan Page updates will show as notifications on a fan’s homepage, but also will display as a status update in the friend stream on the homepage.

Facebook Insights – Internal Facebook system providing metrics for number of fans, unique visitors, number of reviews and total interactions.

Suggest to Friends – this new feature allows Fans to send a message to friend to suggest becoming a Fan. This was a key feature change in March making Fan pages more viral.

Group Pages:

Group participation – Group pages can be Open, Closed, or Secret offering various levels of participation.

Bulk Invitations – Group pages can send bulk emails to friends inviting to become a member.

Threaded Conversations – Group pages offer conversations in a threaded format providing for a more organized process of publishing information about certain topic or issue.

Officers – Groups pages allow the addition of offices which can be a measure of goodwill or just for community building fun.

Not indexed by search engines.

No Applications can be used to enhance page.

Summary

Facebook Pages are primarily used to promote businesses, non-profits, celebrities and artists to Facebook users. Facebook states that “only the official representative of an artist, business, or brand may create a Facebook Page.” In other words, Pages are intended to be an “official” web page for your organization on Facebook.

Facebook Groups can be created by anyone interested in promoting and organizing people around a specific interests or cause. All members of a group have the ability to contribute content that appears on the Group’s wall - photos, videos, discussion threads.

If you have already created a Group page and want to create a Fan page, it’s not too late. In fact you can send a bulk message to your Group to let them know and urge them to become a Fan! Before you make your Fan page, here is an article on The Five Elements of a Successful Facebook Fan Page.

Why Social Media?

Wednesday, May 13th, 2009

social-media-tallahasseeWhy Social Media?

Many Tallahassee business owners ask me the question, ‘Why should I be using social media?‘ and that is certainly a valid question.

Social media consists of much more than just having a Facebook fan page; it is a tool to promote yourself, your business and the products and services you offer.

More than that, social media is a tool that is made up of a number of tools (Twitter, Facebook, LinkedIn, Trusteria) that help you connect with your customers and provide ways to get feedback from them in a timely fashion.

Social media works as a marketing tool but before you begin, you should ensure that you have:

  • a web site that is well-designed and functions properly
  • a web site that has been optimized for search engines about the product and services that you offer
  • a web site that has been submitted to search engines and other online business directories

Once you have these three items out of the way, you are now ready to begin down the road of using social media to help your business efforts.

What Will Social Media Do For You?

Utilizing social media will provide your business:

  1. Links - part of any search engine optimization is obtaining links from as many sources as possible and you can utilize social media to provide some of those links.  If you provide good content and others ‘talk’ about your content and link to it, it makes that content even more valuable in the eyes of search engines.
  2. Sales - of course the whole point of utilizing marketing with social media is to get customers to purchase your products and services.   Understand that you may not (and probably will not) make direct sales using social media.  On the other hand, you should view it as a way to connect with your potential customers so when they are ready to buy, they purchase from you.
  3. Customer Service - using social media is a great way to provide customer service in a unique way.  Just the other day I saw a post about a local restaurant that went something like this: ‘Don’t ever eat at ***, I just left the drive thru and the service stunk, the food is cold and it tastes funny’.  Now, if that was your business, wouldn’t you like to know about that?  I sure would and connecting to your customers where they are is certainly going to help you provide better service to them.
  4. Branding - you can simply help raise awareness of your current products and services by simply being visible online using different social media platforms.

13 Reasons You Should Embrace the Web

Monday, May 11th, 2009

This is not original content from me (it was taken directly from a web development firm in Australia) but I wanted to share this with Tallahassee area businesses that are evaluating their web presence in both their company web site, social media presence and other marketing efforts.

These are great reasons why you should be using the web to promote your business here in Tallahassee:

1. the web is cost effective
2 . the web is timely
3. the web is measurable
4 . the web uses improved communication
5 . the web reduces customer service costs
6 . the web improves systems
7 . the web builds brand awareness
8 . the web is global
9 . the web works even when you are not open
10 . the web is faster
11 . the web is expected
12. the web grows and expands with you

Taken from: www.embracetheweb.org